Applications Specialist – Ticketing

Location: Irvine, CA 92697
Department: Professional Services

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The LEARFIELD suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed LEARFIELD Directors’ Cup, supporting athletic departments across all divisions.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.” 

This role is NOT remote and will sit in Irvine, CA.  


Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

The Applications Specialist provides technical and client support through troubleshooting and answering external and internal customer questions on function and usage of Paciolan products and partnerships.  The ideal candidate will possess strong product knowledge across the product suite as well as expanding knowledge of customers’ business requirements.

What the job involves:

  • Perform front-line phone support approximately 75% of the time, receiving customer calls and resolving issues over the phone. The remaining time will be spent resolving customers’ application questions in areas of product usage and product functionality, improving product expertise, and sharing information both internally and externally via online articles and webinars.
  • Identify data issues, identify requested support tasks as billable work, and provide data editing as necessary
  • Guide clients through use of standard reports & document custom report requirements
  • Written abilities are necessary to produce documentation for knowledge base and customer use and to develop functional specifications to submit to the programming department
  • Strive to maintain a positive attitude in all situations, effectively resolve sensitive customer issues in a professional manner, and maintain frequent communication with the customer during issue resolution
  • Aid in the process of product development and quality assurance of product enhancements and/or beta testing of new product software when necessary

What is required of you:

  • 1-2 years experience in industry customer service and/or professional service
  • Successful track record in building relationships and interacting with customers, diligence in resolving customer application issues and willingness to jump in and tackle issues
  • Excellent written and verbal communication, problem solving skills, and ability to work well on a team
  • Self-analysis of knowledge level & skills
  • Capability to resolve product application problems
  • Excellent communication, analytical and interpersonal skills are essential
  • Solid keyboard skills and desktop application proficiency
  • Availability to provide “after-hours” support periodically
  • Some travel may be required for onsite support and/or training

Skills that are a plus!

  • Related Bachelor’s degree
  • Paciolan software experience
  • Event day management or box office experience
  • Database analysis and report writing experience
  • Software support experience

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Learfield IMG College is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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