Senior Site Reliability Engineer

Location: Irvine, CA 92697
Department: Engineering

Compensation: $ - $
Benefits:

  • Medical/Dental/Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Retirement Benefits
  • Flexible Spending Accounts
  • Paid PTO
  • Flexible Work Schedule

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

While we are the market leader in many areas, we will never act too big or move too slow as a company. At Paciolan, we come to work ready to innovate and succeed, and we always have fun doing it. You may not recognize our name, because we white-label our consumer channels, but we create great products at scale…not just once a year Black Friday, but every day our events go on sale!

 

As we continue to grow, we need an outstanding Senior Site Reliability Engineer to travel on our journey together. Our SRE team influences the technology growth that impacts millions of customers across the entertainment space. Opportunities abound to grow our products – and grow your career!

Responsibilities

  • Work in cross-discipline teams to ensure service reliability, availability, and performance
  • Collaborate with our domain engineering and Site Reliability Engineering teams to architect and maintain live services
  • Plan and forecast service capacity and demand, analyze software performance, and tune systems and software
  • Solve mission-critical incidents and build automation to prevent problem recurrence; automate away all toil
  • Identify root causes of production issues, and recommend permanent solutions for them
  • Setup and improve monitoring (metrics, logs, alerts, etc) to identify issues quickly
  • Develop effective documentation, tooling, and alerts to identify and address risks
  • Actively participate/offer solutions to keep our environment secure. Review compliance and internal scans and work with development teams to stay ahead of security vulnerabilities
  • Develop Run Books for Level I NOC team to reduce MTTD/MTTR for alerts.
  • Participate in on-call rotation with other members of Site Reliability Engineering team

 

Requirements

  • Experience with Linux container technologies (Docker, Kubernetes)
  • Experience with public and private clouds: GCP, OpenStack, AWS, and/or Azure
  • Understanding of cloud orchestration frameworks (terraform, Kubernetes, argoCD, spinnaker, etc) and their role in IT transformation
  • Requires a minimum of 5+ years of experience as a Software Engineer, DevOps Engineer and/or Systems Engineer
  • The ability to read/write code fluently in C#, Python, or Go
  • Deep understanding of software development lifecycle including git-based CI and CD pipelines
  • Networking: experience with network theory and protocols, e.g. TCP/IP, UDP, DNS, HTTP, TLS, and load balancing.
  • Strong experience in distributed systems architectures – layered, event-driven, service mesh, etc.
  • Familiarity with distributed message buses such as Kafka, Confluent
  • Strong interpersonal and communication skills

 

Pluses

  • BS/MS in Computer Science or related field, or equivalent experience
  • Experience with running a product at global scale including multiple regions
  • Passionate about production support, resiliency and troubleshooting complex issues.

 

At Pac, we move at a fast pace, but we are big believers in enjoying our environment and coworkers while at work.  Your health is important to us. Join the running club or yoga class. Play ping-pong or basketball. Grab your espresso drink and go sit with your team in the breakroom. Step outside of our breakroom to go to restaurants, the gym, and the sand volleyball court.


 

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.” 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

#35601183