Partner Success Manager

Location: Syracuse, NY 13202
Department: Client/Partnership Services

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The LEARFIELD suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed LEARFIELD Directors’ Cup, supporting athletic departments across all divisions.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.” 

About SIDEARM Sports

The team at SIDEARM provides the technology platform that powers the official websites, mobile apps, statistical integration, live audio and video streaming, and e-commerce platforms of more than 1,000 collegiate athletic partners across the nation. 

We’re a passionate mix of technologists, creatives, and strategists that care deeply about the products we create, and the people we create them for.  We stand at the intersection of sports and technology, and are constantly innovating and evolving our products to deeply integrate the industries and provide exceptional products for our partners and their fans.   Our team embraces a casual and collaborative work environment that moves at a rapid pace, where all team members are deeply involved in the success of our products and services. 

We're fortunate enough to be trusted by some of the biggest brands in the industry, including 300 NCAA Division I programs, and over 55 of the 65 Power 5 athletic departments.  We are proud that the work we do is experienced by millions of sports fans each year.  

We are actively accepting applications for a Partner Success Manager to join our Partner Success team.  In this role, your primary responsibility will be to serve as the lead business and relationship contact for your defined territory of Division I Collegiate Athletic Departments and Conferences.  Your duties include managing and executing contracts (including renewals), serving as the lead in developing and deepening the partnership, communicating product information, selling new products, defining and driving partnership goals and revenue. 

 

Responsibilities:

  • Understanding client’s goals, initiatives, challenges and how our products can best fit their objectives/needs
  • Deepening product adoption across your territory and driving associated revenue
  • Gathering partner feedback, ideas, needs and effectively communicating those findings internally 
  • Working and collaborating with internal teams within SIDEARM Sports, including; Support Team, Development Team, Product Team, Project Management Team, etc.
  • Serving as the escalation point for the partnership overall
  • Communicate proactively with ideas, product information, best practices, SIDEARM Sports/Learfield/IMG College company updates, etc.
  • Create and present onsite presentations, contract proposals, etc.
  • Other duties and responsibilities as assigned

 

 Requirements: 

  • Experience working in collegiate athletics, minimum 3+ years
  • Experience in digital technology
  • Ability to travel, present to partners and command a room
  • Fundamental understanding of sales and account management skills and techniques
  • Ability to practice effective communication, relationship building, customer service, prioritization, self-motivation and coachability
  • Experience with Microsoft Office in creating presentation, reports, etc.
  • Ability to adapt style/messaging to Partner’s unique needs
  • Excellent presentation skills
  • Capability to problem solve and support with data, case studies, best practices, etc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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