Part-time Customer Service Representative

Location: Spokane, WA 99201
Department: Customer Service

Compensation: $ - $
Benefits:

  • Medical/Dental/Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Retirement Benefits
  • Flexible Spending Accounts
  • Paid PTO
  • Flexible Work Schedule

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.


TicketsWest, a Paciolan company, is the premier ticketing solution powering the Spokane Arena, Spokane Convention Center, First Interstate Center for the Performing Arts, and Podium. Join the team at TicketsWest and be part of bringing hundreds of live events to life in Spokane!

Customer Care Representatives (CCR) interact with consumers over the phone as well as via email and web forms to facilitate pre and post event consumer inquiries and ticket sales.  CCRs are also responsible for handling daily fulfilment operations to print, stuff, and send ticket orders to consumers via USPS and Express delivery.

RATE: $18/hour

 

JOB RESPONSIBILITIES:

  • Facilitate ticket sales and pre/post-purchase consumer service inquiries at the box office, via the phone room, and via written communication including responding to customer emails and web form submissions.
  • Answer inbound calls to the box office
  • Facilitate daily fulfilment operations for all Paciolan fulfilment clients
  • Provide excellent written and verbal customer service to clients and consumers
  • Other duties as assigned

 

KNOWLEDGE, SKILLS and ABILITIES:

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Strong organizational skills, with a focus on accuracy and attention to detail
  • Basic knowledge of computerized ticketing
  • Experience with Microsoft Office Products
  • Money handling experience
  • Ability to connect honestly and openly with guests and your team.
  • Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies.
  • You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully

 

LICENSES OR CERTIFICATES REQUIRED:

  • High School education required
  • Event Box Office or customer service experience in a fast-paced and dynamic environment strongly preferred.

 

DEGREE OF SUPERVISION:

  • Moderate – Candidate is expected to be strongly self-motivated.

 

SUPERVISION EXERCISED: None


 

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.” 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

#35601183