NOC Analyst

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

Basic Purpose:  Perform on-going application and network monitoring. Perform routine troubleshooting and system maintenance tasks such as file resizing, file corruption check, etc… This position is shift-aligned which includes days, nights, weekends, holidays, and off-shift (non 8-5) work.  During each shift the technician will ultimately be responsible for all troubleshooting and resolution.  Change is a constant in this environment and candidates must be willing to adapt to changing requirements and expectations. This position will serve as an escalation point for first level support. The individual will serve in both a proactive and reactive role to resolve issues within a very busy data network infrastructure.

Duties:

• Monitoring, troubleshooting, escalating of document alerts generated by the monitoring systems in place at NOC and hosted facility.
• Scheduling and performing tasks as requested by clients.
• Work cohesively with the NOC team in providing 24x7x365 NOC operations for Paciolan.
• Provide operational monitoring and support of sales efforts. 

Qualifications:

• Fundamental understanding of Windows and Linux operating systems
• Extensive hands on experience in helpdesk operations or NOC
• Excellent communication skills and the ability to work with people at every level
• Comprehension of troubleshooting hardware/software network issues procedures with an emphasis in TCP/IP based infrastructures and trouble ticketing systems
• Ability to multitask and work independently with limited guidance
• Demonstrated ability to resolve problems with a strong sense of urgency

The approximate base pay range for this position is $55,000 to $65,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting.  Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.