General Manager – Ohio State Ticket Solutions

Location: Columbus, OH 43215
Department: Sales/Business Development - Tickets and Seating

Learfield IMG College is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The Learfield IMG College suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed Learfield IMG College Directors’ Cup, supporting athletic departments across all divisions.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.”  

Founded in 2011 on the people principles of Character, Capacity and Commitment, Learfield IMG College Ticket Solutions represents over 40 collegiate athletic departments, professional sports teams and related industry organizations nationwide with on-site sales, fundraising, and analytics personnel. The company delivers a total revenue solution through staff development, high-value expertise, and engaged fan relationships. As the sports industry and fan behavior continues to evolve, Ticket Solutions remains at the forefront of business intelligence through many of its national relationships, leading to increased revenues for teams across the country.


The Ohio State Athletics ticket sales team is Learfield IMG College’s local, dedicated entity representing Ohio State Athletics. In complete collaboration with Ohio State, this team is committed through first class professionalism to building top notch relationships extending the affinity of the brand to fans, donors, businesses and corporations of all sizes looking to align with the undeniably loyal and passionate collegiate sports fan base. As the exclusive outbound arm for Ohio State Athletics, the ticket sales team manages many of the sales efforts for ticketed sports. As a member of the team, we provide fans, partners, businesses, and constituents of Ohio State Athletics with the outreach and access to various ticket types, including season, partial, and group tickets, and ultimately providing experiences to grow involvement and revenue generation across the board while integrating fully within the department and the community.

Learfield IMG College is actively seeking a General Manager of Ticket Sales to work from Columbus, OH for the Ohio State Athletics ticket sales team.  The General Manager of Ticket Sales is responsible for training, mentoring, and developing the ticket sales staff. The person in this position will be responsible for creating and implementing a ticket sales strategy designed to meet or exceed the annual sales goals set forth by senior management. The General Manager of Ticket Sales will oversee the sales activities related to season tickets, partial plans, group tickets, and other ticket products created in the future. In addition, he or she will be responsible for implementing effective systems to monitor the professional development and sales production of each member of the team, and the achievement of reaching or exceeding the overall sales goals set forth each season.


Responsibilities:

  • Provide leadership for all ticket sales and service initiatives to ensure a best-in-class experience for all Ohio State fans and donors
  • Responsible for the recruiting, hiring and professional development of ticket sales staff – aligned with the culture and standards of The Ohio State University
  • Provide ongoing training, coaching and mentoring of the ticket sales staff
  • Lead regular staff meetings and facilitate discussion and sharing of ideas related to growing ticket sales revenue
  • Manage an Ohio State student-athlete professional development program including implementation of internships, sales training, annual development seminars, and post-graduation career stewardship.
  • Develop and maintain a personal client base of prospects, group programs, and season ticket members
  • Prepare and manage an annual Ticket Sales business plan and budget in concert with appropriate staff and senior management
  • Effectively manage various group assets and experiences to maximize group ticket sales revenue
  • Prepare timely and accurate sales reports that monitor the progress of the ticket sales team both individually and collectively
  • Work with members of senior management team to manage relationships with outside vendors and corporate partners
  • Work closely with university athletic department marketing staff on ticket sales promotions
  • Work closely with Database Marketing Manager and internal analytics staff on CRM / Database initiatives including data collection, analytics and marketing

Qualifications

  • Bachelor’s Degree in Sports Administration or business field
  • Minimum of three (3) years’ experience working in sales with collegiate and/or professional sports team and at least two (2) years of experience working in a ticket sales management role
  • Superior communication skills, collaborative with strong leadership and interpersonal skills
  • Results oriented leader with proven ability to motivate people and maximize revenue production
  • Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams
  • Must be enthusiastic, creative and able to think both strategically and tactically
  • Ability to work in a dynamic, high paced environment
  • Ability to handle multiple tasks at one time
  • Highest level of personal and professional integrity and ethics
  • Demonstrated proficiency in Microsoft Office Suite
  • Experience working with Ticketmaster/Archtics ticketing systems preferred
  • Experience working with CRM systems such as ACT, Dialsource (Conquer), Outreach, Salesforce.com, SSB, Microsoft CRM, etc.
  • Willingness and ability to work long hours, including holidays and weekends as required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Learfield IMG College is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

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