eCommerce Operations Specialist

Location: Irvine, CA 92697
Department: Client/Partnership Services

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The LEARFIELD suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed LEARFIELD Directors’ Cup, supporting athletic departments across all divisions.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.” 

 


Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

The eCommerce Operations Specialist (EOS) with Paciolan is responsible for the strategy and management of our clients’ eCommerce sites (eVenue). The EOS will have a dedicated list of clients for which they will advise on areas of improvement for their eCommerce operations through analytics and industry best practices to maximize software functionality and features. The EOS will work closely with the Client Partner Team to ensure that transactional revenue goals are aligned with the company’s goals and met. The EOS will also work closely with the Product Management Team to communicate and identify outstanding product needs.

 

Responsibilities:

  • Manage standard eVenue requests from clients and collaborate with internal teams to implement those requests
    • Consult with the client and offer recommendations on how to offer tickets/donations on eVenue to ensure optimal consumer experience and to maximize revenue
    • Collaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met
    • Coordinate implementation and testing of eVenue configurations
  • Identify eCommerce operational improvements through Google Analytics data and industry best practices
    • Create and manage a project plan to implement improvements with the client
    • Provide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion rates
  • Identify eVenue product improvements and advise the Product Management team on business requirements
    • Participate in cross-departmental meetings to discuss enhancement requests
    • Stay abreast of industry trends and competitor functionality
    • Participate in Go-to-Market teams to ensure a smooth roll-out of new products/features
  • Participate in monitoring of onsales as part of the Onsale Monitoring team to ensure successful consumer experience and to maximize revenue
    • Consult with the client and the Client Partner to offer recommendations/best practices for onsale preparation
    • Collaborate with all internal teams involved in the Onsale Monitoring process to identify a support plan including level of monitoring, necessary support staff, and additional technical requirements/resources
    • Compile sales data from other markets, previous similar onsales and details from the client to evaluate expected sales numbers
    • Provide sales and status updates to management, promoters, and clients

 

Knowledge and Skills:

  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Ability to multitask in a fast-paced environment and prioritize tasks accordingly
  • Strong organizational skills

 

Education and Training:

  • Required:
    • A business or computer undergraduate degree from an accredited college/university
    • At least 2 years of experience on the Paciolan software platform
  • Preferred:
    • Experience in Account/Client Management

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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