eCommerce Operations Manager

Location: Irvine, CA 92697
Department: Client/Partnership Services

Compensation: $75000.0 - $100000.0
Benefits:

  • Medical/Dental/Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Retirement Benefits
  • Flexible Spending Accounts
  • Paid PTO
  • Flexible Work Schedule

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The LEARFIELD suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed LEARFIELD Directors’ Cup, supporting athletic departments across all divisions.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.” 


 

 


Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

The Manager of eCommerce Operations will serve as the responsible party for all activities related to the support and adoption of Paciolan’s online products.  Lead the daily activities of the eCommerce Operations Team, including providing a vision for the team, measuring progress toward completion of team and corporate goals, timely resolution of problems and escalation as required.  This position will have frequent contact with Paciolan customers and is responsible for proactive planning and communication regarding commerce operations for both ticketing and fundraising, including but not limited to ticketing on-sale activity and reactive communication when problems occur. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee and provide coaching, guidance and career growth to the EOS team
  • Lead training and development for new and existing EOS team members
  • Manage processes that affect the EOS team (new client implementations, upgrades, StubHub, etc.)
  • Oversee commerce projects that require coordination of multiple departments
  • Collaborate with other department managers as needed
  • Represent Paciolan in a professional manner during potentially difficult situations
  • Serve as an escalation point for issues and ensure they achieve satisfactory resolution
  • Partner Technical Operations to improve on-sale performance and ensure appropriate client site monitoring
  • Serve as a client advocate and collaborate with Product Development to ensure Paciolan is meeting the needs of its client base
  • Run transactional reports and provide statistical data to senior executives

KNOWLEDGE AND SKILLS

  • The ability to multitask in a fast paced environment
  • Excellent written and verbal communication skills
  • Management experience including planning, administration activities and demonstrated success building and leading a consulting/solution oriented team in a fast paced environment
  • Must bring experience defining and implementing eCommerce solutions in multiple customer environments as well as the ability to interface with many levels in an organization
  • Candidate must possess exceptional planning and tracking skills and have reasonably in-depth senior account/client management skills to be able to assist in troubleshooting and assessing solutions offered by the team
  • The ideal candidate must also have extensive experience in translating account needs into a strategic implementation plan, and a record of delivering projects on schedule and within budget

EDUCATION AND TRAINING

  • Required:
    • A business or computer undergraduate degree from an accredited college 
    • 5+ years of industry and/or Paciolan experience
    • Up to 3 years of management experience
  • Preferred:
    • At least 4 years ticketing on the Paciolan software solution
    • Certification in the area of Customer Focused Technical Support
    • Experience with eCommerce practices and trends

WORK ENVIRONMENT/PHYSICAL DEMANDS

  • General office environment
  • Considerable stress may occur at times, especially during:
    • On sales
    • Outages
    • Busier times of the year (Q3 and Q4)
  • Ability to sit for extended periods of time
  • Ability to operate a computer and look at a monitor for extended periods of time
  • Ability to type at least 55 wpm
  • Ability to operate normal office equipment

TRAVEL REQUIREMENTS

Occasional outside travel


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

#35601183