CRM Analyst

Location: Irvine, CA 92697
Department: Marketing/Creative

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The LEARFIELD suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed LEARFIELD Directors’ Cup, supporting athletic departments across all divisions.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.” 

 


Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

Paciolan is seeking a CRM Analyst working out of our Irvine, CA office. The CRM Analyst will be responsible for implementing, integrating, administering, and consulting our sports, entertainment, and performing arts clients on Salesforce Sales Cloud. The ideal candidate will possess the ability to thrive in a fast paced, collaborative team environment, and is looking for a role that will utilize their creative, innovative thinking, and excellent problem solving and analytical skills.

Duties:

  • Implement and configure Salesforce.com Sales Cloud to support ongoing business goals for ticket sales, customer service, development (fundraising) and marketing
    – Train end users (our clients) on the Paciolan Lightning Salesforce Sales Cloud build
  • Act as a Salesforce administrator for a designated number of accounts
  • Ongoing support and consulting to ensure that Salesforce meets the needs of our clients
  • Understanding of the data flow to and from other Paciolan systems as it integrates into Salesforce
  • Collaborate with internal Paciolan departments to improve product integration and processes
  • Ability to learn and use Salesforce.com utilities to assist in the administration of Salesforce.com
  • Ability to meet deadlines and work in a fast-paced environment
  • Nights & Weekends as needed
  • Travel to train and support our clients across the US and Canada may be needed when safely permitted

Required Qualifications:

  • Bachelor’s degree from an accredited college or university
  • Strong oral and written communication skills
  • Ability to work comfortably with Excel, Word, PowerPoint and Outlook

Preferred Qualifications:

  • Experience with Salesforce.com Sales Cloud, Salesforce Service Cloud, Salesforce Communities
  • Experience in business operations of a professional sports organization, college athletics department or Performing Arts Center preferably in marketing, sales or technology
  • Experience with Adobe Campaign, Oracle Eloqua or other Marketing Automation system
  • Working knowledge of advanced Salesforce concepts (flows, process builder, APEX)
  • Certified Salesforce Administrator 201

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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