Client Success Representative

Location: Atlanta, GA 30309
Department: Licensing

Compensation: $ - $
Benefits:

  • Medical/Dental/Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Retirement Benefits
  • Flexible Spending Accounts
  • Paid PTO
  • Flexible Work Schedule


CLC is the nation’s leading collegiate trademark licensing company with a mission to elevate college brands through insight and innovation. The company is uniquely positioned to deliver consumer connections and brand visibility for institutions through data-based, customized brand protection, brand management, and brand marketing solutions that include impactful licensed merchandise systems and strategies and innovative marketing platforms to navigate the ever-evolving consumer and retail marketplace.

Headquartered in Atlanta, Georgia, CLC’s people-friendly culture is a hallmark of the company’s style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's values to Serve Others, Build Trust, Lead Well, Innovate Often, Be Passionate.  Founded in 1981, CLC is a part of LEARFIELD, the leading media and technology services company in intercollegiate athletics.


Responsibilities:

  • Handle inbound calls and customer support tickets from clients and customers. This includes but not limited to          
    • Platform usage
    • Troubleshooting end-user problems
    • Assisting licensees and clients with reporting/system issues
  • Perform compliance reviews and resolutions for non-reporting/payments
  • Process and track invoices and payments
  • Prepare quarterly client payout documentation for clients
  • Reconcile accounts and resolve payment discrepancies
  • Manage relationships with CLC clients and users of the platform, functioning as a product expert and technical communications resource (including data collection and system demos)
  • Review client / stakeholder feedback and utilize it to enhance product offerings and improve product support and adoption
  • Drive successful experiences for users with an emphasis on planning, engagement, implementation, feature adoption, and meaningful measurement
  • Work collaboratively across the management team to share client feedback
  • Contribute to the client success roadmap through an understanding of each solution’s business goals

Qualifications:

  • 1+ years of client-facing and/or client success focused work.
  • 1+ years of using excel including the ability to write basic formulas and track data
  • Excellent oral and written communication skills will be required, as this position will involve direct communications with clients.
  • Experience working in / contributing to the growth of new client success functions / departments
  • Ability to take full, end-to-end responsibility for the client success function for assigned clients
  • Ability to establish a deep understanding of clients’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Ability to create and maintain end-user product documentation and associated materials

 


 

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.” 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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