Client Services Specialist

Location: Irvine, CA 92697
Department: Client/Partnership Services

Learfield IMG College is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The Learfield IMG College suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed Learfield IMG College Directors’ Cup, supporting athletic departments across all divisions.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others.”   


Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

Client Services Specialists (CSS) provide significant client facing project coordination and monitor complex implementation for both new and established clients.  Responsible for advising clients and taking the lead role in driving project plans including best practices, strategy and execution of digital seat selection technology (Ballena).  Works closely with the project team to ensure that projects are completed on schedule and within budget. Serves as liaison between the company and client in order to provide world class service and support.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Drive the process to create, execute and manage full implementation of annual seat selection process. Revise as appropriate to meet changing needs and requirements
  • Identify operational improvements by providing and managing project plans, including best practices and written documentation
  • Manages day-to-day operation and strategic aspects of project and scope
  • Liaison between project and development team and the client
  • Draft, prepare and present project notes and metrics for post project reviews, both internal and external
  • Collaborate with other internal stakeholders within Paciolan to ensure project efficiency and effective communication
  • Ensure project documents are complete and accurate
  • Lead and facilitate team and client meetings effectively
  • Resolve and/or escalate issues to senior management when needed
  • Manage product go-live/site launch, determine necessary support needs including internal staffing

 

KNOWLEDGE & SKILLS

Teamwork

  • Motivate team to work together in the most efficient manner
  • Mitigate team conflict and communication problems
  • Demonstrate ability to communicate difficult/sensitive information
  • Collaborate with Sales, Client Partners, Ecommerce and product teams to effectively provide world class service

Client Management

  • Proven track record in working in fast-paced environment, managing high pressure situations and maintain client confidentiality
  • Set and manage client expectations
  • Excellent professional and customer service skills

 

Education & Training

  • 3+ years experience with software implementations preferred
  • Core project management training a plus
  • Related Bachelor’s degree preferred

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Learfield IMG College is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

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