Assistant Manager, Ticket Sales & Operations

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

The Assistant Manager of Spokane Ticket Sales and Operations is responsible for supporting the Manager of Spokane Ticket Sales and Operations in the daily front-end ticket sales and box office operations for Paciolan.  This position assists in ensuring the smooth ticketing operations for hundreds of events annually at multiple Spokane, WA-based facilities, including, but not limited to, Spokane Public Facilities District venues, Bing Crosby Theatre, and Spokane County Interstate Fair.

Job Responsibilities:

• Assist Manager of Spokane Ticket Sales & Operations with overall box office operations and event ticketing staff.
• Work directly with promoter requests for individual event scaling, sales, promotions, discounts, group sales, daily reporting, etc.
• Build, maintain, and manage events in ticketing system, including: season ticketing, packages, platinum seating, aisle seating, and seat level pricing, and HTML requests.
• Prepare event settlements, statements, and required reports necessary for day/night-of event settlement with venues, promoters, and city and state governments.
• Distribute final settlement documentation to Paciolan accounting and appropriate client parties.
• Administration of daily box office cash deposits, maintaining safe logs, credit card sales reconciliation, preparation for armored car pick up.
• Assist with personnel placement, evaluation, training coordination, discipline, scheduling, and supervision.
• Train and lead Ticket Service Representatives in guest relations
• Assist in the planning and execution of Ticket Service Representatives staff meetings as
• Monitor part-time staff hours budget for payroll.
• Act as chief liaison for vendors, customer service inquiries and escalated customer
• Day/Night of event ticketing problem resolution.
• Manage resolution of customer service concerns.
• Ensure that all associates are providing superior customer service to the consumer.
• Attend weekly Public Facilities District management meetings.
• Assist in on-call rotation.
• Additional duties as assigned.

Minimum Qualifications, Knowledge, and Skills: 

• Preferred: 3+ years progressive box office management experience, including cash management
• Preferred: 3+ years of Paciolan software experience
• Strong writing and verbal communication skills
• Strong interpersonal skills, including the ability to lead a team and the ability to deal professionally, courteously, and tactfully with the public and coworkers.
• Demonstrated ability to multi-task and prioritize well to meet deadlines.
• Strong time management skills required and ability to maintain composure and decision-making skills in stressful situations
• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies.
• Required: Proficiency in Microsoft Office products
• Behaves with integrity and honesty and is open with clients and fellow associates.
• Develops effective working relationships with fellow associates, managers, outside representatives and agencies

The approximate base pay for this position is $65,500. Please note that the pay range provided is a good faith estimate for the position at the time of posting.  Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.