Assistant Manager, Ticket Sales & Operations

Location: Spokane, WA 99201
Department: Operations

Compensation: $ - $

  • Medical/Dental/Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Retirement Benefits
  • Flexible Spending Accounts
  • Paid PTO
  • Flexible Work Schedule

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

The Assistant Manager of Spokane Ticket Sales and Operations is responsible for supporting the Manager of Spokane Ticket Sales and Operations in the daily front-end ticket sales and box office operations for Paciolan.  This position assists in ensuring the smooth ticketing operations for hundreds of events annually at multiple Spokane, WA-based facilities, including, but not limited to, Spokane Public Facilities District venues, Bing Crosby Theatre, and Spokane County Interstate Fair.


Job Responsibilities:

  • Assist Manager of Spokane Ticket Sales & Operations with overall box office operations and event ticketing staff.
  • Work directly with promoter requests for individual event scaling, sales, promotions, discounts, group sales, daily reporting, etc.
  • Build, maintain, and manage events in ticketing system, including: season ticketing, packages, platinum seating, aisle seating, and seat level pricing, and HTML requests.
  • Prepare event settlements, statements, and required reports necessary for day/night-of event settlement with venues, promoters, and city and state governments.
  • Distribute final settlement documentation to Paciolan accounting and appropriate client parties.
  • Administration of daily box office cash deposits, maintaining safe logs, credit card sales reconciliation, preparation for armored car pick up.
  • Assist with personnel placement, evaluation, training coordination, discipline, scheduling, and supervision.
  • Train and lead Ticket Service Representatives in guest relations
  • Assist in the planning and execution of Ticket Service Representatives staff meetings as
  • Monitor part-time staff hours budget for payroll.
  • Act as chief liaison for vendors, customer service inquiries and escalated customer
  • Day/Night of event ticketing problem resolution.
  • Manage resolution of customer service concerns.
  • Ensure that all associates are providing superior customer service to the consumer.
  • Attend weekly Public Facilities District management meetings.
  • Assist in on-call rotation.
  • Additional duties as assigned.


Minimum Qualifications, Knowledge, and Skills: 

  • Preferred: 3+ years progressive box office management experience, including cash management
  • Preferred: 3+ years of Paciolan software experience
  • Strong writing and verbal communication skills
  • Strong interpersonal skills, including the ability to lead a team and the ability to deal professionally, courteously, and tactfully with the public and coworkers.
  • Demonstrated ability to multi-task and prioritize well to meet deadlines.
  • Strong time management skills required and ability to maintain composure and decision-making skills in stressful situations
  • Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies.
  • Required: Proficiency in Microsoft Office products
  • Behaves with integrity and honesty and is open with clients and fellow associates.
  • Develops effective working relationships with fellow associates, managers, outside representatives and agencies


The approximate base pay for this position is $65,500. Please note that the pay range provided is a good faith estimate for the position at the time of posting.  Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.


LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; and campus-wide business and sponsorship development.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make LEARFIELD an exciting place to work.


Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun


LEARFIELD offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.